GENERAL BUSINESS TERMS AND CONDITIONS

1. General Provisions

The subject of this agreement is defining the relationship between Villa Gala, address: 21238 Otok, Gala 67A, Mobile phone number:00385912103330 or 00385914830401, e-mail: info@gala-holiday.com (hereinafter: Villa Gala) on one hand, and the accommodation user (hereinafter: Guest) on the other during the process of booking accommodation via the web page gala-holiday.com. With the payment of an advance payment for the booking of accommodation for the requested period, the Guest unconditionally accepts these General Business Terms and Conditions. Villa Gala reserves the right to make changes to these General Business Terms and Conditions, which will be published on the web page of Villa Gala, www.gala-holiday.com, and which shall enter into force on the day that they are published.

2. Booking

The agreement between the Guest and the owner of Villa Gala enters into force at the moment the binding booking is made. From that moment onwards, the rights and obligations of the parties to the agreement shall be regulated by these General Business Terms and Conditions and applied to the Guest and the owners of Villa Gala. The Guest confirms the booking with the payment of an advance payment in the amount of 50% of the final accommodation price within 3 days. Upon the receipt of the advance payment, a booking confirmation will be sent to the Guest via e-mail. The agreement between the Guest and the owner of Villa Gala enters into force at the moment the binding booking is made. From that moment onwards, the rights and obligations of the parties to the agreement shall be regulated by these General Business Terms and Conditions and applied to the Guest and the owners of Villa Gala. The Guest confirms the booking with the payment of an advance payment in the amount of 50% of the final accommodation price within 3 days. Upon the receipt of the advance payment, a booking confirmation will be sent to the Guest via e-mail.

3. Accommodation Pricing
3.1. Pricing

Unless stated otherwise, all prices are listed in EUR per night. Utilities such as water, gas and power, Internet expenses, laundry of linens, towels and kitchen towels and pool and garden maintenance are all included in the price, unless otherwise stated in the description of the accommodation unit. The price also includes the residence tax, which varies depending on the season. The minimum stay is 7 nights. The day of arrival/departure is Saturday, unless stated otherwise. In case of early departure, the Guest is obliged to pay the amount stated in the binding booking.

3.2. Payment

Upon receipt of the booking confirmation, the Guest is obliged to pay an advance payment in the amount of 50% of the final accommodation price within 3 days in order to confirm the booking. The remaining amount must be paid 30 days prior to arrival. For bookings made within 21 days prior to arrival, the total booking amount must be paid within the following 24 hours. If the Guest fails to pay the remaining amount 30 days prior to arrival, the booking shall be considered cancelled, and Villa Gala shall retain the advance payment in full. Bookings shall be considered confirmed upon receipt of the advance payment. If the Guest fails to pay the advance payment within the stated period, the booking shall be considered cancelled.

3.3. Changing and Cancelling Bookings

In case of cancellation of a booking, the following provisions shall be applied: the Guest shall pay 50% of the total accommodation price in case of cancellations made after booking, whereas the total accommodation price must be paid for cancellations made within 30 days prior to arrival. The Guest shall pay 50% of the total accommodation price in advance, after the booking is made, whereas the remaining amount must be paid within 30 days prior to arrival. In case of no-show, Villa Gala shall charge 100% of the total accommodation price.

4. Accommodation
4.1. House Rules

The House Rules have been made available to the Guest at a visible location in the house. The Guest is obliged to adhere to the House Rules. Failing to adhere to the House Rules shall be considered a severe violation of the provisions of the agreement, in case of which the owner is entitled to termination of the lease agreement, which shall enter into force immediately, without a notice period, upon which the Guest shall be obliged to, within 2 (two) hours, permanently leave the property with all persons residing there, without any right to refund of the paid accommodation price.

4.2. Pool and Whirlpool

The Guest is obliged to adhere to the instructions provided by the representatives of Villa Gala that relate to the use of the pool. The Guest is responsible for the use of the pool in every sense. Children are not allowed to use the pool without the supervision of an adult. Guests use the pool at their own responsibility.

4.3. Departure and Arrival, Extending and Shortening the Stay

Upon arrival, the Guest is obliged to hand over their travel and personal documents for the purpose of registration. Arrival time is between 03:00 p.m. and 10:00 p.m., while departure time is before 10:00 a.m. In case the Guest wishes to extend their stay, they are obliged to notify the representative of Villa Gala of this, so that the representative may inform them about the availability of the house.

5. Obligations of the Guest

During their stay, the Guest is obliged to treat the accommodation facility and its equipment with due care. If the Guest fails to adapt their behaviour to comply with the House Rules even after receiving a warning, they shall lose their right to the booked accommodation and are obliged to, without any delay and without any right to refund, vacate Villa Gala. The Guest is obliged to immediately report any damages or defects incurred or observed by them to the representative of Villa Gala. In this manner, the damages or defects shall be remedied as soon as possible, without any negative effect on the quality of the accommodation. The Guest is liable for all damages and defects that have been incurred by them, and the same shall apply if the accommodation unit cannot be rented to the following Guest due to damage, uncleanliness or missing equipment. The representative of Villa Gala shall charge the Guest for any damages or defects on the spot. Upon the arrival of the representative of Villa Gala, the Guest is obliged to hand the amount of EUR 400 over as a deposit. This amount shall be returned to the Guest at the moment of their departure from Villa Gala.

6. Damages, Complaints and Repairs

The Guest is obliged to conscientiously use the accommodation unit and its inventory. On the day of departure, the accommodation unit must be left in the same condition that it was in when the Guest arrived. If visible defects are not reported immediately upon arrival, it shall be held that the accommodation unit has been handed over in good condition. If defects occur during the stay of the Guest, the guest is obliged to report these defects to the representative of Villa Gala without any delay. If the Guest voluntarily vacates the accommodation facility and finds other accommodation without giving Villa Gala enough time to resolve the problem that has caused the dissatisfaction of the Guest, the Guest shall lose their right to a refund regardless of whether the reasons for the Guest’s departure are founded or not.

7. Obligations of Villa Gala

Villa Gala obliges to hand the accommodation unit over to the use of the Guest in a good and clean condition for the duration of the booked period, in accordance with the accommodation unit description. If the accommodation unit does not correspond to its description on the web page, the representatives of Villa Gala shall do everything in their power to remedy any deficiencies. Villa Gala is not liable in case of damage or loss incurred by:

  • the actions or omissions of the Guest and their companions;
  • unforeseeable omissions of third parties that are not involved in the provision of the accommodation services stated in the booking;
  • force majeure or events that could not have been foreseen or avoided by the owner;
  • use of the pool and whirlpool, which is always at the sole responsibility of the Guest;
  • burglary and theft